For many patients, especially young ones, taking a trip to the eye doctor can be very intimidating. Many children are apprehensive because they aren’t sure what to expect and may be reluctant to cooperate with your staff.
Examining a young patient that is anxious can be very difficult and make the process even more challenging. There’s a possibility that the situation may become emotionally stressful for the child when you are providing care, and sometimes even the parents of the child are not sure how to calm them. The whole situation can become a little… chaotic.
It’s important to remain level headed and make the child feel as comfortable as possible in your office. In order to make your appointments with children go smoothly, check out these tips for how to ease anxiety at their first eye care appointment.
Tip #1: Remain calm (even when things get tense)
Children are very observant and many times they will feed off of your energy. When someone is anxious, you can often sense it through their body language or how they speak.
When you are giving an eye exam to a younger patient that is acting out because they are scared, it can be easy to become agitated. But, if the child sees that you are becoming irritable, it may escalate the situation. The parents may also become frazzled and become problematic as well.
When you are feeling frustrated, keep your composure and remember the child is behaving this way because they are frightened. As an eye care professional, you should be completely calm and speak confidently to the patient and their parent.
This way, you are able to complete the examination or therapy session and gain the trust of both the child and their guardian.